That's an amazing way to step up.
It's not even about the amount, since in the grand scheme of things, it's nothing.
It's about the leadership they are exercising and the influence it can have on other businesses.
Most of our daily work as programmers involves us benefiting from OSS, yet so few of us are part of a culture that values this kind of support.
Way to go Sentry! I’ve just finished setting up the early motions of a similar fund over at https://www.gitpod.io/blog/gitpod-open-source-sustainability.... Currently an initial amount of USD 30,000 has been earmarked. One day I hope to triple that (or more). At https://www.gitpod.io/blog/devxconf-wrap USD 10,000 was distributed to maintainers of LSP implementations and “digital infrastructure” that people use day-to-day but seldom think about.
I guess HN is where the people that care about OSS conglomerate :D
And GitHub is the place where employees of billion dollar companies pester unpaid maintainers because they won’t support a 12 year old version of .NET
https://github.com/Fody/PropertyChanged/issues/270#issuecomm...
Who is MarkLTX?
What's his business?
MarkLTX starred his own open source project. He is a self-star-er. Enough said.
While I appreciate that Sentry stepped up to the plate to fund open source, I'd also like to point out the obvious which is this is just 1.5 person's salary in Silicon Valley, for a year. I hope that companies instead of donating money, can pool their resources together to start a non-profit fund invests their money that will grow in time, so in time, more engineers can be funded.
Because these are maintainers that are working on projects that Sentry depends on for their product, and they can’t write their rent checks with “well intended someday funds”. I mean imagine your boss a work telling you that your not getting a paycheck but not to worry because he invested it and might get around to paying you someday.
Many of these people have kids and mortgages while living off this work.
If they can’t afford to actively continue their work now and go private sector that leaves Sentry holding the bag with abandoned dependencies.
150k direct donation will cover long term investment in the things their company needs to run.
Nobody said anything about not withdrawing from the fund to pay the devs. What gives you that idea?
If these devs want to pay bills now, the best thing to do is for Sentry to hire them. What's so hard about that?
I think it's closer to 0.75 of a Silicon Valley developer's fully loaded salary than 1.5.
Hopefully, these donations are going to developers outside the US/Silicon Valley since the value/cost ratio is much, much better in other parts of the world.
This is less than 1 person's salary in SV
Adjusted for each company's market capitalization, this is the equivalent of Google ($1.9T market cap) directly injecting ~$290,000,000 into the hands of open source maintainers.
I think instead of getting fixated on the dollar value and its impact, it's more meaningful to think about the message this sends. $2k/engineer is a more meaningful metric.
Disclosure: I am a Sentry employee.
Probably should disclose that you're a Sentry employee.
Done.
Why is market cap relevant? Google isn't going to raise capital in order to make OSS donations.
I'm genuinely curious what they donate, maybe it's already that much? More? Less? No idea. Also, at their scale cost of FTEs dedicated to upstream open source becomes a significant consideration. How many kernel hackers do they employ?
Google probably injects way more than that to fund open source projects: it is called working at Google. $290M is a measly, 600 avg employees or so (let's just assume ~500k for an average gSWE in Bay Area). These cash donations may be nice for indie projects but they are really too small to move the needle at scale. Real-world open source is by-and-large built and funded by corporate employees.
Not everyone works in Silicon Valley. This donation could easily cover the yearly salaries of 3-4 developers in Europe.
UK Anecdata: xe.com says $155k is currently £112k which is, at best, two maybe-high mid level devs in, e.g., London (outside of FAANG.) Maybe 3 mid or low-senior levels outside of London but even then it'd be a stretch. I think.
What about France? Or Italy?
Literally said "UK Anecdata" in the first two words of my reply to highlight this was entirely UK based.
I appreciate that "UK Anecdata" might be misconstrued as "Ukraine Anecdata" (and I could have been clearer that it was UKOGBANI or GB, sure) but in what world could "UK" encompass Poland?
Right. Interesting perspective. Why not invest the money and make it grow instead?
Long term vs short term
Why give a starving man a sandwich, when you could plant some wheat and an avocado tree?
If you've got the wherewithal to grow significant wheat and an avocado tree to fruition, I would think you could afford to give out more than just one sandwich along the way.
So, do both.
But when would you have enough to start paying people? When the average return on the investment is $150K/year? Do you start paying at $15K/year? Should you raise more money and wait until you can fund $1.5M/year?
Sure there are some details to iron out lol.
But the point is that using a long-term approach - you will be able to pay people orders of magnitude more than if you take the short-term approach.
Long-term becomes the short-term in the future ;). If some businesses had started such an initiative in the past, people would be getting paid in the present - consistently.
100 companies 100k each gives you 10 mill. Just the return on that on any meager performing stock can fully fund 1 SV dev, indefinitely. Or, you can withdraw a couple mil from the fund per year, fully fund the entire project for 3-5 years or so. Investment is just a way to stretch out the fund.
In a way they are already investing the proceeds of the open source into their own private company.
What they pay out to maintainers is like a dividend.
I JUST LOVE THIS. I thought they were making donations to big names in OS fields but I was pleasantly surprised. neovim, axios, urlib3 and dark reader.
I think I am going to start making a laundry list of small YouTubers, Projects, Browser Extensions, and Maintainers so I can help them out as they helped me out.
That sounds like a worthy project! I’m sure Gitcoin and others in retroactive public goods funding would benefit from a list and your efforts. Let’s talk, maybe we can get those people paid!
The Rollup project appreciates and thanks Sentry for the contribution.
I'd like to ask a question in earnest: Does $500 reflect the value and developer time savings you've received from the project over the years?
I'm not actually sure we use Rollup fwiw. The contributions were democratized via our employees - we asked them where we should direct funding for individual projects. So what that ultimately means is some person(s) at Sentry valued the project and your contributions :)
We do use Rollup: https://github.com/getsentry/sentry-javascript/blob/master/p...
Appreciate you sharing the process and providing a democratic say to those on the Sentry team in handing out this open source comp.
Great insight, thanks for sharing.
It's tough, I think it depends on the framing and is definitely something worth talking about. Part of what we were trying to do with this initiative is start with some _global_ concept of "fair" and then allocate that amount as best we could. The total amount we came up with is $150,000 which is $2,000 per engineer on staff.
Sooooo ...
> Does [$155,999.89] reflect the value and developer time savings you've received from [all community-run open source projects] over the year[]?
Yes. We believe that contributing $2,000 annually per engineer is a meaningful amount that fairly compensates the value we receive from open source volunteers.
May I flip the question? Does $500 reflect the value and developer time savings you've given to Sentry over the past year?
> > Does [$155,999.89] reflect the value and developer time savings you've received from [all community-run open source projects] over the year[]?
> May I flip the question? Does $500 reflect the value and developer time savings you've given to Sentry over the past year?
It must be frustrating no one would have said anything if Sentry gave $0 instead of $500. Your response seems disingenuous though. They didn't ask about just this year or any other project. The brackets show you knew that.
Right, I was intentionally reframing the question. As a company we wanted to arrive at a budget through a global view and then allocate from there. Rather than look at 100+ projects individually and build up from "How much value did we get from this one? Or that one? And that one?" ... we wanted to reason about a fair amount overall. Is that bad?
What's a good (practical, repeatable, reasonable) way to determine fairness?
Reframing a question is when the questions are equivalent in the end. Editing someone's words into a different question is something else.
> As a company we wanted to arrive at a budget through a global view and then allocate from there.
Looking at some individual results seems a good way to check that process.
> If, by magic, these OSS components you use disappeared: How much would it cost to build them?
Hmm... I'm not sure that's a reasonable metric. If Microsoft disappeared it would no doubt cost millions to rebuild SQL Server. That doesn't meant that it would be reasonable for them to charge a 1 million dollar license fee to use it. The cost is amortized across their entire customer base. Similarly I don't think it's reasonable to expect Sentry to pay the NGINX developers 1 million just because it'd cost them that to redevelop in house. One would instead hope ALL dontations summed to something reasonable.
How would Rollup know how much value Sentry got out of it? Seems like only Sentry would have that info.
Appreciate the additional insight. It wasn't something I gleaned from the blog post. It's something extremely difficult to measure, and open source funding is nebulous in reason and highly inconsistent due to difficulty in gauging value, among other reasons.
The flip-question leaves me a little confused. I hope it wasn't asked out of irritation or to be snide, as my question was very much asked in earnest. I've only ever used Sentry through employers who had a subscription. My experience with the product is mostly positive and I'd say that the folks I worked for thought it was a good value.
Not meant to be snide, no. It's something we thought about when allocating our budget: how are projects going to perceive this? Is giving $100 or $500 worse than giving nothing at all? So my question was also asked in earnest! :D
Back to your original question, then:
> Does $500 reflect the value and developer time savings you've received from the project over the years?
I guess the binary answer is yes, though I quite agree with you that it's difficult to gauge value in open source a priori.
Thanks for the kind words about Sentry ... and thanks for making Rollup! :)
> May I flip the question?
You certainly may, but without knowing how much Sentry uses Rollup it’s hard to say.
Likely much lower than the value and developer time savings, but (a) that's usually the case even with licensed software (nobody buys Microsoft Office nearly the amount of "developer time savings" coming from not having to reimplement an office business suite) and (b) by setting up your project as open source, you're essentially saying that you're not interested in capturing any of that value anyways, so I don't really see how it's relevant.
That's a great question and I have some thoughts as an outsider.
It's pretty much impossible to reflect/match the value received over time. Think about a SAAS that charges 5$ per month, even though the time it saves you is months, if not years.
It's also impossible to accurately know what the value received over time is.
The best we can all do is support OSS in a way in which we are comfortable, whether that is more or less than the objective received value.
> Does $500 reflect the value and developer time savings you've received from the project over the years?
Nice try, people are not paid by the amount of "value" they add. This is a common sales tactic to find and establish an arguable ceiling.
This is amazing. I'm CTO and co-founder of a (much smaller) monitoring company. We have as one of our core values that we donate 1% of MRR to non-corporate backed Open Source.
We are also Sentry users BTW.
If all software businesses could give away 1% to OSS, what a difference it would make!
It's only a philanthropic decision because not all businesses wish to do the same. Because all are benefiting from the philanthropic efforts of a few.
If it was a standard in the industry, it would become a business decision, as innovations in OSS becomes innovations on their bottom line.
That is amazing, your company rocks.
1% of MRR is a huge win. Do you make one-time payments or does it become a monthly grant?
I presume the remaining $0.11 is Office Space-style shenanigans?
> As to the 11¢ offset, we have currency conversion to thank.
I was very confused by this. Why the 11 cent offset for currency conversion? Are there some laws around sending $155k in foreign payments? From a PR perspective, that extra 11 cents provides a pretty good ROI since you can just say that you've donated $155,000
P.S. This isn't intended to be criticism, just curiosity. Kudos to Sentry for the donation. If every profitable company donated $2k per developer, we can expect some pretty amazing innovations in OSS
The amount you're quoted for an international funds transfer often varies slightly from the amount that's actually charged.. So if you initiate a $500USD -> EUR transfer quoted at 0.8591 so the recipient receives EUR429.55, it might actually clear at 0.8593 meaning it only cost you $499.88 to send.
On the contrary, having a bizarre number creates marketing buzz and curiosity. $154,999.89 got me to click. $155k can get lost in the shuffle of all the other numbers getting thrown around on HN.
I'm guessing one project required currency conversion and so the 11 cents is the cost of conversion for that one project. Maybe they gave the project $10 and 11 cents got eaten in conversion making it $9.89. It's possible they spent $155,000 but projects only got $154,999.89 so the note the latter.
Yup, it was https://www.softwareheritage.org/, they accept donations in Euro only. :)
If you spent $155K, that's how much you donated, regardless of the transfer fees.
But if you spent $154,999.89 because the exchange rate slightly improved while you preparing the transaction, after you chose a number of Euros to donate, then you spent $154,999.89
And a belligerent failure to understand sig-figs.
:face_with_rolling_eyes:
I think they unexpectedly benefited from the shenanigans (PR wise)
Accounting error due to IEEE 754 floating point error shenanigans, perhaps.
Accountants use BCD.
Thoughts on announcing it?
Some people say the best charity is anonymous. I used to believe that
In my experience in the non-profit world I’ve found that its merely convenient that there is zero public transparency if you dont want it and so I have a different view of its “best” “good” “utility”, some people have an interesting in keeping the “anonymous good” perception
The opposite is announcing
It is completely amoral to me, as in it doesnt make a difference and I dont care and I have all options
But I was wondering what others think [so I can amplify my standing in society, when convenient]
Donate anonymously and have the collection of donations “leaked” in the future?
Donate publicly and announcing it?
Do both like McKenzie Bezos where some people get to be satisfied and inspired by the list and never question if there are others done?
I have shared this link with my company in the hope that we can do something similar. It encourages people like me (I'm only an engineer) to bring it up with people who can make decisions in a small company. ,
That's awesome! Good luck! :D
On one hand, announcing one's donations can be criticized as trying to reap extra rewards for oneself for the donation.
On the other hand, it can remind and inspire others to donate, causing an add-on effect which increases donations.
I just notice that this is the same Chad Whitcare of Gratispay!
RIP Gratispay.
Imagine my surprise seeing https://news.ycombinator.com/item?id=28693731 surface serendipitously three weeks ago. That post from four years ago during Gratipay's final days is linked in today's announcement. :D
You mean Gratipay? https://gratipay.com/
<3
My new startup, Coherence, also is committed to giving back to the open-source we all build companies on. We're going to divide our budget up per-engineer, and give individual devs discretion on what projects they want to support.
Feel free to check us out, we're hiring: https://docs.google.com/document/d/1_artqGMblKQKwWMf_IZmUHJC...
For anyone else who has the domain blacklisted: https://outline.com/LBMvNU
Also thanks Sentry!
They should seriously setup their client side metrics on a different domain.
if you don't mind sharing, why is the domain blacklisted for you?
I'd suspect it's because Sentry offers client-side telemetry as one of their services, and they might be using the same domain for both commercial and technical stuff (hosting both the main site and backends) so blockers have no choice but to block the entire thing if the enforcement is DNS based
I'm only speculating though, as this is a pretty common mistake
They provide javascript / browser integration into sending sentry events, aka "tracking data", to their servers.
Just as one might block "googleads.g.doubleclick.net" to avoid google tracking, it is very reasonable to blacklist sentry to avoid various companies tracking you.
I don't want to derail this thread, but Sentry isn't tracking. Can you hypothetically track users with Sentry? Sure. Do we provide any of those capabilities? No.
Treating products like Sentry the same as advertising and analytics companies can only be harmful for our industry.
I mean… that’s kind of the point right?
Even if you only send an event when a bug happens it’s still handy to send some metadata along.
Why would someone use Sentry for that when stuff like OpenReplay exists. It’s like trying to hammer your nail in with a screwdriver.
You mean things like these: https://docs.sentry.io/product/relay/#pii-data-scrubbing, https://docs.sentry.io/product/data-management-settings/scru...
One thing to note is that I think a website is different than a software product that you install on your local machine (in terms of privacy).
When you access a website you access resources on a remote server, this means that is almost impossible to not leave any trace of you visiting that website (access logs, ISP logs, DNS logs, etc).
I do think there should be explicit consent for a locally installed software to send logs or analytics to an external server, but I don't think explicit consent must be given when the user is the one accessing the server.
Also, there is a big difference between technical logs (app crashes, 404 pages, resources that fail to load) and storing user-specific information or actions (exact location, products purchased, items viewed) most importantly when this information is used for marketing purposes, not for improving the user experience (by making the website faster/easier to use/more secure, etc.).
But Sentry can be used for the same analytics as ads. You can send events manually, it doesn't have to be an actual error, with all the info attached.
I'm a very satisfied user of Sentry, but I use it for an internal project. I also use LogRocket which is far more intrusive. For public projects, I would use Sentry but certainly understand that many people would block it. I would never use LogRocket without informing users though.
Time to innovate, then :D
Just confirming what the others have said.
Often times much more is being collected than than what would be required for performance monitoring, it's not at all clear where this data ends up ("why does Bob from marketing have an account on our Sentry?" is literally something I overheard), and opt-outs are rare.
I've seen sentry in a lot of analytics blocklists, so I'd assume it would be from that.
I must say, I do really like sentry. Any hosted service that offers the option of free local hosting is always a perk. Add it to the home lab.
Obviously this is a good thing that we want to see more of. I like the approach of asking engineers what projects to support. My first thought was that this doesn't seem like a large amount. Maybe we need a thread listing large SAAS companies that have donated nothing to OSS projects, though.
I'd love to see other companies express their open source donations in terms we can compare across companies. Yes, in absolute terms $155k (rounding up ;) is not that much, but Sentry is not that big. We have ~75 engineers. How much do other companies with 750 or 7,500 engineers donate to open source, per engineer?
Bravo! Well done!!!
IMO every company should give something to OSS projects no matter how little, even if its a few hundred dollars or a small commit. Everyone benefits from OSS and how it does not occur to companies to give back is beyond me. I think us developers fail to educate management on how simple and vital to support OSS projects. I dream of the day when it becomes normal for job candidates to ask potential employers "how do you support OSS?"
Really cool to see $100 donated to Nim as part of this, although it does pale in comparison to the $23k Rust + Rust projects have received.
We have no Nim usage in the company. One of our engineers nominated it as something they find personally interesting, and we wanted to give at least a little bit to every project that our employees nominated.
By contrast, we use Rust quite heavily, including our core ingest component: https://github.com/getsentry/relay.
That's why there's such a discrepancy in this case.
That's absolutely fair and we appreciate the donation a lot.
One additional thing that would have been fairly cheap: call out the smaller open source projects you donated to. To some the exposure can mean a lot in a blog post like this :)
We're thinking through how to follow up on this post with additional signal-boosting throughout the year, point taken about exposure value to small projects. We'll keep that in mind!
Thanks for Nim and keep up the great work! :^)
Then the value received for Sentry most likely also pale in comparison.
I've never heard of Nim before this comment. It looks pretty cool, especially the self-contained aspect. Do you know of any big company using Nim in production?
The sentry team is pretty cool too. Not to mention the product is very well made.
I now almost always setup the free tiers by default on new web projects. I have yet to regret it.
We need more of this. I say this as a happy Sentry customer.
Is there any such thing as 'bug bounties' that companies put out to get fixes for open source software?
BountySource:
> What is Bountysource?
> Bountysource is the funding platform for open-source software. Users can improve the open-source projects they love by creating/collecting bounties and pledging to fundraisers.
Usually people use that term for security concerns these days, which definitely exist for open source. I've seen stuff over the years where people have attempted to do bounties for implementing a feature/bugfix/etc, but its never really taken off.
Yes. There's the Internet Bug Bounty[0], which is administered by HackerOne and funded by a number of companies.
It's paid out three quarters of a million dollars since its foundation in 2013. It was relaunched last month. The pace is picking up, too: $100k has been paid out in the last 90 days[1].
Disclosure: I know of it because I work for Shopify, which is one of the donors.
Upon the suggestions from other commenters, I've had recent interaction with huntr.dev. I maintain an open source project and had a few members on there report vulnerabilities over the last month or two. They seem to pay out both to the finder of the vulnerability and the maintainer (me). The process seemed a janky at first but they've improved the platform since my first interaction and they seem to be encouraging a good thing. Had a few false reports but that has been outweighed by well-defined genuine reports.
That a great question...never heard of it for OSS
It seems like it would create some bad incentives for open source maintainers/submitters - someone submits a PR to fix a bug, gets rejected, maintainer commits a similar bug fix, claims reward. Dunno. Interesting idea, execution might have bad knock on effects
> It seems like it would create some bad incentives for open source maintainers/submitters - someone submits a PR to fix a bug, gets rejected, maintainer commits a similar bug fix, claims reward.
Well that would never work
Meaning that it would be obvious what that said maintainer did to claim the reward lol
This is good start. Would be great to see more companies following suite.
seeing this post makes me feel so good that they are really supporting the OSS community.
I wish more companies supported OSS devs like this
I know right!
However, I do feel like individuals also have their part to play in this situation.
If a business has to dedicate 1% of revenues to OSS, why shouldn't the individual, who is also an indirect beneficiary?
Can someone shorten the dollar amount in the title to be less distracting/markety? $155K would be better.
"$154,999.89" is as long as "$15,499,989" so it's tricking the brain into temporarily thinking it might be millions of dollars at first.
Woulndnt be hackernews if someone didnt complain about a format.
Its one of my favorite things about HN, changing titles that are confusing or misleading is a small but significant way to keep it clean.
Corrected title: "Sentry: We Just Gave ~$155k to Open Source Maintainers"
The We Company only takes.
Actually the sum is only 0.00007% away from $155k.
(Before parent poster edited their post they had "$~154k").
Muphry's law strikes again: https://en.wikipedia.org/wiki/Muphry%27s_law
And for those curious, the TL;DR of the 11c:
> As to the 11¢ offset, we have currency conversion to thank.
Couldn't they have found a nearby open source maintainer and handed them 11 cents? Maybe they don't run a petty cash system.
> where does it stop?
Perhaps after giving each open source project 11 cents? That made me curious about the numbers, and I found a paper which says "Daffara estimates that there were 18,000 active open source projects in September 2007 worldwide"[0] which would mean donating about $2000.
Another analysis from 2013 calculated that "87% of projects have 5 or fewer committers per year"[1] so if we unreasonably assume that each developer only works on one project, that might mean 5 times as many developers as projects, so $10,000 to donate 11 cents to every open source developer.
[0] https://arxiv.org/pdf/1408.4978.pdf
[1] https://redmonk.com/dberkholz/2013/04/22/the-size-of-open-so...
Sentry: We just gave $154,999.89 to Open Source Maintainers
HN Cynicism: No, you're donating it wrong
Sentry: include the cents so if ppl glimpse at it - it looks like way more HN: notices
Actually I was wrong. Sentry mentioned the reason: “ As to the 11¢ offset, we have currency conversion to thank.”
$154999.89 looks like about $154999.89 to me. What is there to notice?
I didn’t read it that way? Unsure about others though
I guess my subconscious did. It's easy to say that I didn't read it that way after the fact lol
But after reading this comment and the title again, I see how that could be a possibility.
It's a VERY temporary effect, until I see the commas & period. The point is the overall length of the number looks to be in the millions.
I thought I was going to pay almost three thousand dollars a month for a subscription until I saw the punctuation. The point is the overall length of the number looks to be in the thousands.
HN, a pretty high quality crowd at the best of times, is confused about numbers now? Fixed point decimals at that! And reacting to that temporary double-take?
I did... one data point!
If I see a dollar sign I automatically go to the back and work my way forward, not sure if others who work with finance often do that but I'm pretty sure it's common.
Title has been changed now unfortunately
I'm just a bit disappointed that HN had to simplify the title to satisfy the audience.
I'm more disappointed that the suggestion was upvoted enough to distract from any substantial discussion.
The title change can bring the discussion back on-topic but this really does feel like a massive brainfart. HN literally decided that a factual number was not appropriate and a sensational milestone is.
If you want to argue, "well, they put the .99 cents on the end to confuse people and make it look like they donated 1.5 million instead" then that really only speaks to your own desperation to twist facts and make them sound favourable to your agenda. You're literally admitting to jumping to a conclusion before even processing the information.
Sorry, I'm just sad that HN decided that they needed to editorialise this specific title.
FWIW, Sentry employee here, I promise nobody here ever planned to present this figure as a means of manipulating readers into thinking we donated millions.
The original blog post draft originally had $150,000 in the title, but when the receipts came back and we realized that we "saved" 11 cents, someone jokingly updated the title and we thought it was a cutesy change. That's it.
Next time let's go with "We Just Gave 11¢ Less Than $155,000 to Open Source Maintainers." :smirk:
Honestly, I wasn't expecting the comment to get upvoted to the very top and take away attention from the more deserved discussion. Fortunately it seems like things have gotten corrected now and it's many other comments have risen above it.
They literally have open-source projects where not a single Sentry employee works on it. We're not talking small projects but the PHP sdk and Symfony SDK. No matter what you think of PHP, it literally powers msot of the internet. There are as many job ads for PHP as any other language. So there is no denying, in my opinion, that the PHP ecosystem is of some value to Sentry. Maintained by volunteers.
The CTO won't even step up when these guys are getting a hard time in the GitHub issues. I know he was on that ticket too because he left an emjoi reaction. They'll shell out realistically a single person salary to the entire open-source community act like it's a big deal but they won't even step up and defend people who spend hours making sure their product still works. Literally, I have no respect for Sentry or their leadership after that.
We can say they're stepping up but realistically stepping up would be paying a salary to the folk that have been maintaining their product for free for ages (as far as I can tell). Nevermind giving them a product manager and some basic support.
I'm not actually sure what you're referring to (as CTO I promise you I am not managing any of our GitHub repositories or anything at that level). If you think there are concerns with the PHP SDKs you seem to know where to express those, but a lot of our SDKs start (or are) maintained by contractors as well as contributors from the open source community.
That said, none of this has anything to do with these donations to the open source community. We fund a lot of other initiatives outside of this one thing, and it seems you have some gripes with how we do that, which you're welcome to, but it doesn't take away from this investment.
> and it seems you have some gripes with how we do that
Actually, I have a gripe with the fact you left unpaid volunteers to deal with an angry customer. I have a gripe with the fact you just left an emjoi response when a volunteer pointed out they were volunteers and weren't getting paid. I have a gripe with the fact I gave them greive for several replies in hope that a Sentry employee would finally step in and the company that I was paying money to would provide basic techincal support which I was told by the volunteers the company would be unable to do because only volunteers worked on it.
In my opinion, open source maintainers of your offical products in your offical github org are part of your team. You didn't even stand up for them. You didn't even get a product manager or customer success manager to intervene. It's the bare minimum.
And before you carry on with what issue this is. It doesn't matter at this point. Personally, I would just like it if in the future you stepped up for your maintainers.
> you left unpaid volunteers to deal with an angry customer.
> You didn't even get a product manager or customer success manager to intervene.
For the record, these are false statements. zeeg did get me, a paid employee, to step in and deal with the situation, which I did:
https://github.com/getsentry/sentry-symfony/issues/436#issue...
It's true that we do have a lot of great volunteers working on our SDKs. We value them and appreciate them, and if/when we let them down we do our best to make it right.
Sorry for letting you down as a customer. We'll keep trying to do better.
> That took an extremely long time.
(three days? am I reading the issue right?)
Feel free to drop me an email (david@) and I can look into it
Adding onto this: we've begun an internal investigation.
Wow this post triggered some serious PTSD. A previous employer got bit hard by Sentry's PHP SDK, which still (to my knowledge) has unresolved serious bugs. It was used as collateral by me and some coworkers to convince the powers that be to jump ship to a competitor, along with other serious problems with the platform.
I too wish they'd invest in fixing their own broken libraries.
Sorry. :^(
We'll keep trying to do better!
Fauci funded COVID-19: https://www.zerohedge.com/covid-19/nih-admits-funding-gain-f...
Everyone involved should face the firing squad.
I like Sentry. I don’t like boasting about virtuous deeds.
155k is nice, could be more.
In this case boasting about the virtuous deed is adding a great deal of extra value to the world, because it is likely to inspire other companies to step up and do the same.
I also recommend Sentry in a lot of projects. The happy path they have created is fantastic, they've grown it out into performance metrics and it looks like they're gonna compete with Datadog and NewRelic on the APM front soon enough.
They've not sold me on that, but their error tracking and the management around it is good enough. Their search interface and the fingerprinting sucks major ass though: most of the time when you click on a Sentry alert you'll actually find a different error.
The UI is basically only good for reacting to immediate alerts. But when you get one of those, you get a lot of info to work with.
I’ve been running Sentry (cloud and self hosted) for various Python apps since 2014 and haven’t had any issues with the fingerprinting. Maybe a language or project specific issue?
> Their search interface and the fingerprinting sucks major ass though: most of the time when you click on a Sentry alert you'll actually find a different error
Isn't that a scoping error on your side? We run the on-prem version at work, and the only time I've seen anything like this is when there weren't different scopes for each goroutine and the error messages got mixed up.
hi @tjm out of curiosity which SDK(s) are you working with?
*disclaimer:i work for sentry
Part of it is about the amount. Symbolic gestures and token donations from other companies following suit don’t really matter.
Why would you assume that companies following suit would make symbolic gestures rather than a culture/values shift?
This is a nuanced subject - companies won't just all start donation to OSS because of Sentry. But more and more companies taking leadership over time can compound into an industry perspective shift.
The only thing relevant is the result. Even if some companies start to do symbolic gestures and token donations, the result of Sentry making a positive action is even greater.
> Why would you assume that companies following suit would make symbolic gestures rather than a culture/values shift?
Because companies are generally managed by far worse people. Just this afternoon I stumbled across an email template framework on GitHub in which one of the issues posts had a responder remove HTML templates from a reply to a bug report because he said his boss claimed that was their "intellectual property."
Using an MIT licensed lib for free, think the plain ole html markup they generated with it is "valuable code," that's the CIS + MBA grads I know!